This Privacy Policy is posted to help you understand how CE North America, ShopContinental and ShopProSeries collects and processes the information you share when you shop with us. Please review this Privacy Policy carefully. By browsing our online store, you accept the practices described in this Privacy Policy. If you would rather we not collect and process information about you, please do not provide it to us and do not access the site.
Disclosure to Third Parties: We will not disclose any personal information to any third party source at any time. All personal information is kept secure and never shared or sold to any third party.
Acquisition of Information: We do not acquire any more information about consumers than is required by law or otherwise necessary to provide a high level of customer service. Our site does collect cookies.
Cookies Policy:
A cookie is a small removable text file that is downloaded onto your computer, mobile, tablet or other device when you access a website. Cookies and similar technologies are used by us to recognize your device and store information about your preferences or past actions. They help us to provide you with a good experience when you browse our website and also help us to improve our site. For the purposes of brevity, any further references to “cookies” in this policy also encompass any similar technologies that we use which involve storing information on your device or gaining access to information on your device, including web beacons and HTML5 local storage. By continuing to browse our website, you are agreeing to our use of cookies.
We use the following cookies on our website:
-Required cookies. These cookies are required to enable core site functionality including log-in, the shopping cart, checking out and estimated shipping. Required cookies are automatically enabled when you visit the CE shop websites.
-Functional cookies. These cookies enable additional functionality such as status of branded promotion codes, and allow us to collect statistics that help optimize and improve your shopping experience on out site(s). For example, they allow us to recognize and count the number of visitors and see how they move around our website, which can help us to improve the website design.
-Advertising cookies. These cookies are used by CE to deliver content tailored to your interests both on our site and elsewhere. They record information such as your visit to our website, the pages you have visited and the links you have followed.
We also work with other companies who use cookies to serve ads on our behalf across the Internet. These companies may collect information about your visit to our website and about your interaction with our communications including advertising and e-mails. You can find more information about cookies and how to block and delete them at www.allaboutcookies.org
Transaction & Security Server: We use external transaction and processing servers to ensure maximum credit card and personal information security.
Warranty & Return Policy
CE North America, LLC, warrants your new product to be free from defects in materials and workmanship under normal household use for a period of two(2) or three (3) year from the date of purchase. During this period, such defects will be repaired or the product replaced at CE’s option. I f the product or component is no longer available, we will replace with a similar product of equal or greater value. This warranty does not cover glass , filters wear from normal use, not in conformity with the printed directions, or damage to the product resulting from accident, alteration, abuse, or misuse. This warranty extends only to the original consumer purchaser or gift recipient. Keep the original sales receipt, as proof of purchase is required to make a warranty claim. This warranty is void if the product is used for other than single-family household use or subjected to any voltage and waveform other than as specified on the rating label (e.g., 120V ~ 60 Hz).
CE North America, LLC disclaims all responsibility for consequential, incidental, or commercial losses caused by the use of this product. Some states do not allow this exclusion or limitation of incidental or consequential losses, so the foregoing disclaimer may not apply to you. This warranty gives you Specific legal rights, and you also have other legal rights which vary from state to state. Customer is responsible for all costs associated with returning the product to CE. Follow the instructions on the Warranty card for return instructions.
WARRANTY CLAIM
If you have a claim under this Warranty, please Contact us.
Changes to our Privacy Policy
We may occasionally update this Privacy Policy to reflect changes in our practices. The modified Privacy Policy will be effective immediately upon posting on our site. Your continued use of our site after the posting of the modified Privacy Policy constitutes your agreement to abide and be bound by it. We encourage you to periodically review this page for the latest information on our privacy practices. If you object to any modification, your sole recourse is to stop using our site.
Privacy Notice for California Residents
Effective Date: January 1, 2020
This Privacy Notice for California Residents (“California Privacy Notice”) supplements the information contained in CE North America, LLC Privacy Notice, and applies to individuals who reside in the State of California (“consumers” or “you”) and whose Personal Information CE North America, LLC has collected. Any terms defined in the California Consumer Privacy Act of 2018 (“CCPA”) have the same meaning when used in this notice. Any capitalized terms not defined in this Appendix or in the CCPA have the meaning provided in the Privacy Policy.
Personal Information Collected (By Categories Set Forth In CCPA). During the preceding 12 months, we have collected the following categories of personal information about California Consumers (including, but not limited to, customers, job applicants and/or employees):
Identifiers (including, for example, names, email addresses, postal addresses, loyalty account numbers, and IP addresses);
“Personal Information” as defined in California Civil Code section 1798.80, subsection (e) (such as names, physical characteristics (e.g., shoe size), address, and telephone numbers);
Characteristics of protected classifications under California or federal law (for example, gender-related shoe or apparel sizes);
Commercial information (such as records of products you purchased);
Biometric information, defined in the CCPA to include an individual’s biological characteristics that can be used singly or in combination with other identifying data, to establish individual identity (for example, images recorded on security video);
Internet or other electronic network activity information (such as website usage details, your IP address, or the equipment you use to access our website);
Geolocation data (for example, a particular store at which you signed up for a CE North America, LLC customer loyalty program or information about your location while visiting our web site that is used to identify stores near you);
Audio, electronic, visual, thermal, olfactory, or similar information (such as images recorded on security video);
Education information (if you choose to apply for employment at CE North America, LLC);
Professional or employment-related information (if, for example, you choose to apply for employment at CE North America, LLC or if you purchase CE North America, LLC products through a program with your employer);
Inferences drawn from any of the information identified above to create a profile about a consumer reflecting, for example, the consumer’s preferences, characteristics, or predispositions (for example, products you have viewed or added to your cart on our web site).
Personal Information Disclosed For A Business Purpose (By Categories Set Forth In CCPA). During the preceding 12 months, we have disclosed the following categories of personal information about California Consumers (including, but not limited to, customers, job applicants and/or employees) for a business purpose (such as to perform services on our or a service provider’s behalf or to detect or protect against illegal or fraudulent activity):
Identifiers (including, for example, names, email addresses, postal addresses, loyalty account numbers, and IP addresses);
“Personal Information” as defined in California Civil Code section 1798.80, subsection (e) (such as names, physical characteristics (e.g., shoe size), address, and telephone numbers);
Characteristics of protected classifications under California or federal law (for example, gender-related shoe or apparel sizes);
Commercial information (such as records of products you purchased);
Biometric information, defined in the CCPA to include an individual’s biological characteristics that can be used singly or in combination with other identifying data, to establish individual identity (for example, images recorded on security video);
Internet or other electronic network activity information (such as website usage details, your IP address, or the equipment you use to access our website);
Geolocation data (for example, a particular store at which you signed up for a CE North America, LLC loyalty program or information about your location while visiting our web site that is used to identify stores near you);
Audio, electronic, visual, thermal, olfactory, or similar information (such as images recorded on security video);
Education information (if you choose to apply for employment at CE North America, LLC);
Professional or employment-related information (if, for example, you choose to apply for employment at CE North America, LLC or if you purchase CE North America, LLC products through a program with your employer);
Inferences drawn from any of the information identified above to create a profile about a consumer reflecting, for example, the consumer’s preferences, characteristics, or predispositions (for example, products you have viewed or added to your cart on our web site).
Your Rights and Choices
The CCPA provides California residents with specific rights regarding their Personal Information. This section describes your CCPA rights and explains how to exercise those rights.
Access to Specific Information and Data Portability Rights
You have the right to request that CE North America, LLC disclose certain information to you about our collection and use of your Personal Information over the past 12 months:
The categories of Personal Information we collected about you.
The categories of sources for the Personal Information we collected about you.
Our business or commercial purpose for collecting or selling that Personal Information.
The categories of third parties with whom we share that Personal Information.
The specific pieces of Personal Information we collected about you (also called a data portability request).
If we sold your Personal Information, the categories of Personal Information that each category of recipient purchased; and
If we disclosed your Personal Information for a business purpose, the categories of Personal Information that each category of recipient obtained.
To make such a request, you may submit a request by emailing us at info@cemglobal.com. Please note that your request is subject to verification, and that we are not obligated to provide personal information in response to such a request if a consumer makes more than two requests in a 12-month period.
Deletion Request Rights
You have the right to request that CE North America, LLC delete any of your Personal Information, and that we direct any service providers to do the same. To make such a request, you may submit a request by emailing us at info@cemglobal.com. Please note that your request is subject to verification.
A request to delete your data is different than a request to unsubscribe from emails you may receive from CE North America, LLC; unsubscribing from emails will not result in CE North America, LLC deleting your Personal Information. Likewise, deleting your online account is not the same as a request to delete your Personal Information and will not result in a deletion of all your data from CE North America, LLC systems. If you want CE North America, LLC to delete your Personal Information, please submit a deletion request using the instructions provided above.
CE North America, LLC will attempt to respond to your request to delete within 45 days of receiving your request, although we may require an additional 45 days. In order to be able to process returns, CE North America, LLC may retain payment token data for up to 120 days. For record-keeping purposes, CE North America, LLC will retain records of your request to delete, or any other request under the CCPA, and CE North America, LLC response for a period of at least 24 months.
We also reserve the right to deny your request if your personal information is required to:
Complete the transaction for which the Personal Information was collected;
Provide a Product requested by you;
Continue the ongoing business relationship with you within the reasonably anticipated context of that relationship;
Perform a contract between you and CE North America, LLC;
Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for that activity;
Debug to identify and repair errors that impair existing intended functionality;
Exercise free speech, ensure the right of another California resident to exercise his or her right of free speech, or exercise another right provided for by law;
Comply with the California Electronic Communications Privacy Act;
Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws;
To enable solely internal uses that are reasonably aligned with the expectations of you based on your relationship with us;
Comply with legal obligations;
Otherwise to be used internally in a lawful manner that is compatible with the context in which you provided the Personal Information; or
Provide employment and related benefits.
Right to opt out
If you are a California resident, you have the right to opt out of having your personal information sold to third parties. If you are a California resident under the age of 16 but at least 13, you have the right to only have your information sold if you opt in and affirmatively authorize the sale of your personal information; if a California-resident child is less than 13, then the child’s parent or guardian must opt in and affirmatively authorize the sale of personal information. Our current practice is to not sell your Personal Information for monetary or other valuable consideration and we have not done so in the preceding 12 months. As described above in this notice, we may share your personal information with third parties, such as when we pay a service provider to assist us with processing your Personal Information and receive that service in return.
Right of non-discrimination
You have a right to exercise your rights under the CCPA without being subject to discrimination, including, but not limited to, by:
Denying you goods or services;
Charging you different prices or rates for goods or services;
Providing you a different level or quality of goods or services; or
Suggesting you will receive a different price or rate for goods or services or a different level of quality of goods or services.
This right does not prohibit a business from charging a consumer a different price or rate, or from providing a different level or quality of goods or services, if that difference is reasonably related to the value provided to the business by the consumer’s data. In certain instances, we may need your information to provide you with a particular service. For example, if you decide to join a CE North America, LLC loyalty program you will need to provide us with certain information about yourself. To provide you with the benefits of the loyalty program, we may need to have that information on file. If you request that we delete that information, we will honor that request, but we may not be able to provide you with the benefits of any potential loyalty program(s).
